Why We Correct in Public
The fourth of Fullimedia’s core editorial rules is this: correct stale work in public. Quietly deleting errors or rewriting articles without acknowledgement treats readers as if their trust is not worth maintaining. We believe the opposite. When we get something wrong — a name, a figure, a material fact, a characterisation — the correction belongs on the record alongside the original mistake, visible to anyone who finds the story. This policy describes how that works in practice.
The Four Types of Change
Silent Typo Fix
Minor typographical errors that carry no factual meaning — a misspelled word that has no bearing on accuracy, a duplicated article, a missing punctuation mark — are corrected silently without notation. These fixes do not change the meaning of the published record. A good-faith test: if a reader who noticed the original error would not care whether a correction note was attached, a silent fix is appropriate.
Clarification
A clarification is used when the original text was technically accurate but created a misleading impression. The article is updated and a note is appended at the bottom of the piece, beginning: Clarification, [date]: followed by a plain-English description of what was clarified and why.
Update
When facts in a published story change because the underlying situation changes — a legal case reaches a verdict, a company revises its earnings, a policy is reversed — the article is updated with new information and a note appended: Update, [date]: describing what changed and why. Updates reflect an evolving story, not an error, but they are disclosed because readers may have read and shared the original version.
Formal Correction
A formal correction is issued when a published fact was wrong at the time of publication — a number was incorrect, a name was misspelled, a quote was misattributed, an event was described inaccurately. Formal corrections are the most significant category. The article is amended, the incorrect text is identified (where possible, it is displayed in a strikethrough format or replaced with the correct text and noted), and a correction note is appended at the top of the article, beginning: Correction, [date]: followed by a clear statement of what was wrong and what the correct information is. Formal corrections are also noted in the relevant section’s index where technically possible, so readers scanning archives encounter the corrected record.
Editor-in-Chief Review
Every formal correction is personally reviewed by Carlos Mendoza, Editor-in-Chief, before it is published. Mendoza’s review covers three questions: Is the correction factually accurate? Does the correction note describe the error plainly and without self-serving language? Is there any further consequence — a follow-up story, a source notification, a broader review of related coverage — that the error requires? Where the original error raises a systemic question about how a story was reported or fact-checked, Mendoza may direct a review of related articles.
Stale Articles and Retired Content
Fullimedia does not leave articles on the site that we know to be materially misleading. A piece whose factual foundation has been substantially overtaken by events is either updated with current information and a prominent note, or — in cases where the original framing can no longer be fairly corrected in place — retired with a notice explaining why the content has been withdrawn. We do not simply delete articles. A redirect and a brief public note are left in place so that readers following links to a retired piece understand what happened.
How to Request a Correction
Readers, subjects of coverage, and third parties may request a correction at any time. We take all requests seriously. To file a correction request:
- Email: [email protected]
- Include in your message: the URL of the article in question; the specific text you believe is inaccurate; the correct information as you understand it; your name (optional, but helpful); and, if available, a link or reference to the primary source that supports the correction.
Anonymous correction requests are accepted and will be investigated on their merits. Providing your name speeds up the process but is not required.
Response Times
We acknowledge all correction requests within 24 hours on business days. Where the request identifies a clear factual error with supporting evidence, we aim to publish the correction within 48 hours of confirmation. Where a request requires additional reporting to adjudicate, we will inform the requester and provide a realistic timeline. We do not decline to respond. If we disagree with a correction request, we explain why in writing.
What We Do Not Do
We do not accept payment or inducements of any kind in exchange for removing a correction or softening its language. We do not alter correction notes after they are published except to correct a secondary error in the note itself, in which case the revision is disclosed. We do not remove published corrections from the record.
For the standards that prevent errors from occurring in the first place, see our Fact-Checking Policy. For the broader editorial framework these policies sit within, see our Editorial Guidelines. To reach the newsroom directly, visit our Contact page.