Build a Customer Support Triage Agent in 15 Minutes

Every support team has the same bottleneck: someone reads each incoming ticket, decides how urgent it is, and routes it to the right channel. It is repetitive, time-sensitive, and easy to get wrong at 2am. An AI agent can do this classification in seconds, consistently, around the clock. In this tutorial, you will build a support triage workflow in Swrly that reads incoming tickets, assigns a priority from P1 to P4, and routes them to the appropriate Slack channel. The whole thing takes about 15 minutes. What You Will Build A 5-node workflow that: Receives support tickets via a webhook from your support form or helpdesk Runs an AI classifier agent that reads the ticket and assigns a priority (P1-P4) Evaluates the priority with a condition node Routes P1/P2 tickets to #urgent-support in Slack Routes P3/P4 tickets to #support-queue in Slack By the end, new support tickets will be automatically triaged and routed to the right people without anyone manually reading and sorting them. Prereq